Payment Support

Pros

  • Before getting matched to jobs, you will need to set up MiPayout. This is where you will input your banking information to receive payments after completing shifts. It is important to note that after completing your first Contract or Gig through AmbiMi, it may take up to 14 business days for funds to arrive to your bank account. For all subsequent shifts that follow, funds may take 3 - 7 business days from the last day of the pay period to arrive to your bank account.

    If you are experiencing issues receiving your payout, see "Why have I not received my payment?"

    1. Go to MiPrefs

    2. Select MiPayouts Setup – you will be redirected out of the app to Stripe

    3. Follow the instructions provided by Stripe

    4. Once completed, you will be taken back to the AmbiMi app

    5. MiPayout Setup will now show as MiPayout DASHBOARD. This will redirect you to Stripe to see your payout amounts.

  • For gigs with AmbiMi, expect payouts to arrive in your bank account within 3 - 7 business days from your last shift.

    For contracts with AmbiMi, expect payouts to arrive in your bank account within 3 - 7 business days from the last day of the pay period.

    AmbiMi’s pay period for contracts is Wednesday to Tuesday. Here is an example:

    Joe completed a contract that took place from Monday, Nov 8th to Friday, Nov 19th. His contract ran through 3 different pay periods.

    1st pay period: Wednesday, Nov 3rd – Tuesday, Nov 9th

    2nd pay period: Wednesday, Nov 10th – Tuesday, Nov 16th

    3rd pay period: Wednesday Nov 17th – Tuesday, Nov 23rd

    For his shifts worked between Wednesday, Nov 3rd – Tuesday, Nov 9th, he can expect his payout within 7 days of Nov 9th. For his shifts worked between Wednesday, Nov 10th – Tuesday, Nov 16th , he can expect his payout within 7 days of Nov 16th. For his shifts worked between Wednesday Nov 17th – Tuesday, Nov 23rd, he can expect his payout within 7 days of Nov 23rd.

    You can check your payout amount by going to your Stripe dashboard via MiPayout DASHBOARD.

    If you are experiencing issues with your deposit unrelated to those stated above, please email us at secure@ambimi.com. In the email, please include the following so we can verify your identity and resolve your issue ASAP:

    • Name of your bank

    • Last 4 digits of your account number

    • Full deposit amount

    • Date range of payout

    • Screenshots of any in-app messages or emails that you have received

    After submitting your email, please allow us 3-4 business days to look into the issue for you.

  • If you're a Pro currently on assignment through AmbiMi, you can email prosupport@ambimi.com for help with correcting hours, payments not received or other payroll related inquiries.

  • A T4 form shows how much you were paid in wages for the year, along with any deductions for income tax, CPP (Canada Pension Plan) or EI (Employment Insurance). You’ll need the T4 to file your personal tax return. Remember, your return and any monies owed are due by April 30 each year!

    To get your T4 form you need to visit this link from ADP:
    https://netsecure.adp.com/pages/sms/ess/v3/pub/ssr/theme.jsp
    Choose “I have a registration code.” We’ll send out registration codes to our active Pros before the end of February but you can also follow the steps to find your account with your personal details.

  • A Record of Employment is a form you can receive when your earnings are interrupted. It outlines the dates of your employment, wages and the reason for the reduction in employment. You’ll normally need this to be eligible for EI (Employment Insurance) benefits.
    You can get your ROE directly from Service Canada here:
    https://www.canada.ca/en/employment-social-development/services/my-account.html

    Sign in, or register for an account if it’s your first time.

    Once you’ve logged in, select the drop-down arrow below ‘Employment Insurance’. Under ‘Reports and documents’ you can click a link to ‘View my records of employment’. Here you can find all your ROEs.

Orgs

  • Before you can post jobs and find matches, you will need to set up your payment method. We are only accepting credit cards at this time.

    To add your payment method for the first time:

    1. Go to MiOrg

    2. Select Payments

    3. Add new card by filling out your credit card number, credit card’s expiry date, and CVC number

    4. Toggle to agree with the AmbiMi’s Terms of Service

    5. Enter a valid email address; all payment notices (i.e., receipts, declined payment notifications) will be sent to this email

    6. Click Save

  • To add additional credit cards:

    1. Go to MiOrg

    2. Select Payments

    3. Select Payment Method

    4. Select Add new card, then fill out your credit card number, credit card’s expiry date, and CVC number

    5. Save the new card by tapping on the checkmark (Android) or selecting done (iOS) on the top right corner

    To delete your credit card from your payment methods:

    Android:

    1. Go to MiOrg

    2. Select Payments

    3. Select Payment Method

    4. Swipe right on the card you wish to delete

    5. Press Ok

    iOS:

    1. Go to MiOrg

    2. Select Payments

    3. Select Payment Method

    4. Swipe left on the card you wish to delete

    OR

    Select EDIT in the right-hand corner, then select (-) and press delete

    To edit the email address that will be receiving payment notices:

    1. Go to MiOrg

    2. Select Payments

    3. Select EDIT on the top right-hand corner

    If you are having trouble setting up your Payments, see “Why am I receiving an error when setting up payments?” or check out our app FAQ.

    You will only be charged after a Pro completes their shift.

  • If you are having trouble setting up your org payment method (see "Setting up your payment method"), try the following steps to remedy the error:

    1. Check that each of the following information is entered correctly:

      • Credit card number (Note: We do not accept debit cards at this time)

      • Expiry date on your credit card. You must enter it in the MM/YY format

      • 3-digit CVC on the back of your credit card

    2. If the above information is correct, you may wish to:

      • Try submitting another Payment Method to test if you can successfully submit

      • Get in touch with your financial institution to see if there is a reason you are receiving an error

    3. If you are still unsuccessful after going through the above steps, please get in touch with us.

  • If you receive an email notifying you of Incomplete Payment, you will not be able to post a job until you update your payment method (see "Setting up your payment method"). All your existing shifts within 24 hours will be cancelled. To fix this, you may wish to:

    1. Check the expiry date on your credit card; if your card is expired, you can add a new credit card (see "Editing your payment method") in MiOrg > Payments

    2. Ensure that there are sufficient funds in your credit card for all upcoming shifts within the next 72 hours

    3. Call your financial institution to inquire about the status of your credit card

    4. If you are still unsuccessful after going through all the above steps, please get in touch with us.